Shipments and returns

Your pack shipment

The products ordered will be delivered to the address mentioned by the customer when ordering on the website. Except in special cases or unavailability of one or more items, the products ordered will be delivered in one go.

Depending on the weight and volume of the order, delivery will be by mail or by an independent carrier. The delivery time depend on destination country but is for example beetween 2 day and 2 weeks in Europe.

Delivery is deemed as soon as the ordered products have been delivered to the carrier. The customer have to check condition of the products delivered and to make all necessary reserves with the carrier.

Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package.

The customer has a withdrawal period of 14 clear days from the delivery to return, at his expense to the SAS FALIERES the products, for exchange or refund if he is not satisfied.

In case of exercise of the right of withdrawal, the customer will have the choice of asking, either the refund of his order, except the expenses of return which he has committed, or the exchange of the products. This new shipment remaining at his own expense).

Any request for exchange or refund must be made by post, within 14 days of delivery, the products must be returned to SAS FALIERES in sealed package. The shipping costs are the responsibility of the customer.